Cubro is orientated towards measuring customer satisfaction levels to determine the success of its business. Meeting customer needs and requirements is our primary goal. We have a deep understanding and proactive strategy around customer experience and engage with them at all stages of their buying journey.
Our customer-first approach led us to use the 8D quality assurance solutions. The 8D method stands for eight disciplines problem solving and is an excellent first step to improving quality and reliability. Its original purpose is to eliminate the reason for the defect causing the relevant problem and thereby restoring customer satisfaction and raising the quality level for the company.
The 8D method is a procedure for systematic introduction of improvements and elimination of problems and errors. It can be used on a product, but also on a system and process level. On the system and process level, the 8D method is used as a tool for continuous improvement / as corrective measures to remedy minor or major non-conformities.
The strength of the 8D process lies in its structure, discipline and methodology. 8D uses a composite methodology, utilizing best practices from various existing approaches. It is a problem-solving method that drives systemic change, improving an entire process in order to avoid not only the problem at hand but also other issues that may stem from a systemic failure.
Cubro uses 8D quality assurance because we want to focus on solving the problem identified on the product. Problem-solving is requested on a 8D form. The 8D procedure is a team-oriented process coordinated by the 8D problem-solving coordinator.
By using 8D quality assurance report, our customers can benefit from our strengths which include:
- Improved team-oriented problem-solving skills
- Increased familiarity with a structure for problem-solving
- Creation and expansion of a database of past failures and lessons learned to prevent problems in the future
- Better understanding of how to use basic statistical tools required for problem-solving
- Improved effectiveness and efficiency at problem-solving
- Improved skills for implementing corrective action